Our Team
Sonali Hinduja
Founder
Sonali is the Founder & Director of Kintsugi Hospitality Advisory, with over a decade of cross-industry experience spanning luxury hospitality, travel, construction, and facilities management. Her career has been defined by a relentless pursuit of excellence, while crafting service experiences that are as operationally sound as they are emotionally resonant.
Sonali’s strength lies in her ability to decode what makes hospitality truly memorable. From integrating new-age tech to curating personalised service rituals, she brings a rare blend of strategic foresight and hands-on execution. Her approach is rooted in empathy, precision, and a deep respect for the people who power the industry.
A passionate traveller and storyteller, her goal is to enhance focus on experience, rather than mere product quality and process.
Quote that reflects her style: “Excellence isn’t an act—it’s a habit of care.”
Vartika Kaushik
Senior Consultant - Advisory Services
Vartika is a dynamic employee with over 3 years of hands-on experience in the hospitality industry.
She has worked with leading hotels and corporate clients, bringing a sharp eye for detail and a knack for designing business-specific solutions that actually work.
Vartika believes in walking in the client’s shoes—her empathetic approach ensures every strategy is both practical and impactful. Whether it is streamlining operations or enhancing guest experiences, she thrives on solving challenges with creativity and clarity.
A proud dog lover and a believer in thoughtful collaboration, she brings warmth and precision to every project she touches.
Quote that reflects her style: “Empathy isn’t just a value—it’s a strategy.”
Lakshmi Sowjanya
Head of Food Safety & Hygiene Governance
Sowjanya is a distinguished industry veteran with over 14 years of experience in the food safety, hygiene and compliance space.
She specialises in designing, implementing, and overseeing food safety systems across corporates, hotels, catering services, SIRO, and restaurant operations. Her expertise includes HACCP, ISO 22000, FSSC 22000, and FSSAI compliance—ensuring top-tier food quality, safety, and guest satisfaction.
Sowjanya is widely recognised for her leadership in audits, risk assessments, and workforce training. She has helped numerous organisations achieve and sustain national and international certifications.
Passionate about advancing global food safety standards, she brings clarity, precision, and measurable impact to every initiative.
Quote that reflects her style: “A stitch in time, saves nine.”