Our Team

Sonali is the Founder & Director of Kintsugi Hospitality Advisory, with over a decade of cross-industry experience spanning luxury hospitality, travel, construction, and facilities management. Her career has been defined by a relentless pursuit of excellence, while crafting service experiences that are as operationally sound as they are emotionally resonant.

Sonali’s strength lies in her ability to decode what makes hospitality truly memorable. From integrating new-age tech to curating personalised service rituals, she brings a rare blend of strategic foresight and hands-on execution. Her approach is rooted in empathy, precision, and a deep respect for the people who power the industry.

A passionate traveller and storyteller, her goal is to enhance focus on experience, rather than mere product quality and process.

Quote that reflects her style: “Excellence isn’t an act—it’s a habit of care.”