Training & People

The Heart of Hospitality

Hospitality isn’t built on buildings or brands—it’s built on people. The ones who greet, serve, clean, cook, and care. At Kintsugi, we believe that when you invest in your people, you’re investing in your business. Because when your team feels confident, valued, and equipped, everything else falls into place.

Our Training & People programs are designed to do more than teach or recruit—they’re built to transform. We focus on both hiring the right resources, with technical and soft skills development, ensuring that every team member is not only competent, but compassionate. We help teams communicate better, lead with empathy, and deliver service that feels personal, not procedural.

We also understand that training isn’t a one-time event—it’s a culture. That’s why our modules are tailored to your brand, your SOPs, and your guest feedback. Whether it’s onboarding, upskilling, or leadership development, we make sure your people grow with your business.

Because when your team feels taken care of, they take care of everything else.